Privacy Policy

Privacy Policy
Last Updated: November 23, 2024

This Privacy Policy explains how Mad Official Store ("we," "us," "our," or the "Site") collects, uses, and shares your personal information when you visit, use our services, or make purchases on madofficialstore.shop (the "Site"). It also applies when you communicate with us regarding our Site or services (collectively, the "Services"). References to "you" and "your" refer to users of our Services, including customers, website visitors, or individuals whose information is collected under this Privacy Policy.

By accessing or using our Services, you agree to the practices described in this Privacy Policy. If you do not agree, please refrain from using our Services.

Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or operational updates. Changes will be published on the Site, and the "Last Updated" date will be revised accordingly.

Information We Collect

1. Information You Provide to Us

We collect information you share with us, including:

  • Contact Details: Name, address, phone number, and email.
  • Order Information: Billing/shipping address, payment details, and order history.
  • Account Information: Username, password, and security details.
  • Customer Support: Details you provide when contacting us, such as inquiries or complaints.

2. Information We Automatically Collect

We may collect usage data about your interactions with our Site and Services using technologies like cookies and pixels. This includes:

  • Device and browser information.
  • Network and connection details (e.g., IP address).
  • Activity data (e.g., pages visited, clicks, and navigation patterns).

3. Information from Third Parties

We may also receive information from:

  • Vendors supporting our Site, such as Shopify.
  • Payment processors for fulfilling transactions.
  • Analytics and advertising partners using tracking tools to improve our Services.

How We Use Your Information

Your personal information is used for purposes including:

  1. Providing Services: Processing payments, managing accounts, shipping orders, and handling returns/exchanges.
  2. Marketing & Advertising: Sending promotional materials or tailoring ads to your preferences.
  3. Security & Fraud Prevention: Detecting and preventing fraudulent or illegal activity.
  4. Customer Support: Addressing inquiries and improving our Services.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze site performance, and deliver tailored content. You can manage or block cookies via your browser settings; however, doing so may impact the functionality of the Site.

For more details about cookies used on our Shopify-powered Site, visit Shopify’s Cookie Policy.

Sharing Your Information

We may share your personal information with:

  • Service Providers: Such as payment processors, shipping partners, and IT support.
  • Marketing Partners: To deliver targeted advertising and promotions.
  • Affiliates: Within our corporate group for operational purposes.
  • Legal or Regulatory Bodies: When required by law, such as for legal compliance or to enforce our terms.
  • Business Transactions: In case of a merger, acquisition, or sale of assets.

We do not sell or share sensitive personal information without your consent.

User-Generated Content

If you post reviews or other content publicly on our Site, it may be accessible to others. Be mindful when sharing information, as we are not responsible for how third parties may use publicly available content.

Third-Party Websites

Our Site may contain links to external websites. We are not responsible for their privacy practices or content. We encourage you to review their policies before providing personal information.

Children’s Privacy

Our Services are not intended for children. We do not knowingly collect data from individuals under 16. If you believe a child has provided us with personal information, contact us to have it removed.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: Request details about the information we hold.
  • Delete: Request the deletion of your information.
  • Correct: Request corrections to inaccurate information.
  • Portability: Request a copy of your information or its transfer to a third party.
  • Restrict Processing: Request limitations on how your data is processed.
  • Withdraw Consent: Revoke consent where applicable.
  • Appeal: Challenge decisions we make regarding your requests.

To exercise your rights, contact us using the information below. Verification may be required.

Data Security and Retention

While we strive to protect your information, no system is completely secure. Store sensitive data securely and contact us immediately if you suspect unauthorized access to your account.

We retain your personal information as long as necessary for business, legal, or regulatory purposes.

International Data Transfers

Your data may be transferred or stored outside your country of residence, including in regions with different privacy laws. We use recognized mechanisms like the European Commission’s Standard Contractual Clauses to ensure your data is protected.

Contact Us

If you have questions, complaints, or wish to exercise your rights, contact us at: GLOWIN COSMETICS STORE

We’re here to assist you with any privacy-related concerns.