Refund Policy

Eligibility for Returns and Refunds

  • Timeframe: You may request a return or refund within 14 days of receiving your order.
  • Condition: Products must be unused, unopened, and in their original packaging to be eligible for a return. We do not accept returns for items that have been opened, used, or tampered with.
  • Unboxing Video: To process your refund or return, we require a clear unboxing video as proof. This video must:
    • Show the package being opened for the first time.
    • Clearly capture the condition of the product(s) upon arrival.
    • Include visible proof of any damage or incorrect items.
      Failure to provide an unboxing video will make the claim ineligible for a refund or exchange.

Non-Refundable Items

  • Items purchased on sale or during promotional events.
  • Gift cards or vouchers.
  • Items with visible signs of use or that are missing parts not due to our error.

Refund Process

  1. Contact Us: Email us at Glowin Cosmetics Store within the 14-day period, including:
    • Your order number.
    • A description of the issue.
    • The unboxing video as an attachment or link.
  2. Review: Our team will review your submission and verify the claim within 3-5 business days.
  3. Approval: If approved, you may choose between:
    • A refund to your original payment method (processing may take 7-10 business days).
    • An exchange for the same or equivalent product (subject to availability).

Shipping Costs

  • Refunds: Original shipping fees are non-refundable.
  • Return Shipping: Customers are responsible for return shipping costs unless the error was ours (e.g., wrong or defective item sent).

Damaged or Defective Products

In case of damaged or defective items, provide the unboxing video along with photos highlighting the issue. Once verified, we will arrange for a replacement or issue a refund at no additional cost.

Contact Us

For further assistance, please contact our customer support team:

  • Email:  Glowin Cosmetics Store
  • Phone:  +92 327 170 60 52

We appreciate your understanding and cooperation in ensuring a seamless resolution process!